Cashless casino gaming comes to New York 

by William Brown Last Updated
Cashless casino gaming comes to New York 

Cashless gaming has come to New York’s Resorts World Catskills Casino and Resort.

Casino Beats reports that International Game Technology has integrated its Resort Wallet cashless solution at the casino, which reopened last month after the coronavirus pandemic forced its temporary closure.

The solution will offer patrons the option of a contactless and safe cashless gaming experience.

Players can use their physical club card to load cash into a secure digital wallet from either the casino cashier or any slot machine and access those funds from any machine.

Resort Wallet enhances safety via minimising cash handling and the convenience of accessing funds anytime, as well as aiming to generate greater operational efficiencies by reducing cash handling costs and associated safety and security risks.

“Today’s casino guests are seeking a unique combination of gaming excitement, luxury, convenience, and safety.

“IGT’s Resort Wallet solution will help ensure that Resorts World Catskills delivers every aspect of its brand promise,” president of Genting Americas East Bob DeSalvio said.

“IGT’s Resort Wallet cashless gaming solution positions Resorts World Catskills as an innovative technology leader, and keeps safety at the forefront of our operations.”

The Resort Wallet solution, part of the IGT Advantage systems player experience product suite, is available as a turnkey, add-on module for casino management system customers who want to give players a cashless wagering option.

IGT vice president of global systems and payment products Ryan Reddy said: “IGT’s Resort Wallet solution gives Resorts World Catskills the early adopted advantage among commercial casinos in the state of New York with the debut of cashless gaming at their property.”

“Because Resorts World Catskills operates with the latest version of our IGT Advantage casino management system, a quick and simple remote installation has enabled the casino to benefit from the increased liquidity, efficiencies, player convenience and safety that are only possible with cashless gaming.”

Cashless casino payment methods are few in number

The American Gaming Association has released a report that providers a framework for regulatory flexibility allowing digital payments on the casino floor.

Yogonet reported in June that according to the AGA, enabling payment choice allows casino customers the ability to supplement cash with safe and secure digital payment options on the casino floor.

This not only improves responsible gaming efforts by equipping customers with digital tools to help them monitor their gaming and set limits, but also provides operators, regulators and law enforcement increased transparency into matters of anti-money laundering and monitoring of financial transactions.

In early 2019, the AGA convened a working group of members to evaluate the regulatory, processing and consumer landscape related to expanding payment options on the casino floor.

The Payments Modernisation Policy Principles, the product of that collaborative effort, seek to educate state and tribal regulators who are considering expanding payment choice.

It included a number of points including the ability to equip customers with more tools to wager responsibly, give customers payment choice and convenience, ensure state laws enable a flexible regulatory approach and address heightened public health concerns.

Recent AGA research found that 59 per cent of past year casino visitors are less likely to use cash in their everyday lives because of the COVID-19 pandemic.

This translates to customer preferences on the casino floor, as 54 per cent indicate that would be very likely to utilise a digital or contactless payment option when they gamble.

Presently, a small number of casinos use such payments, which include debit or credit cards, as well as apps like Apple Pay, Google Pay and PayPal.

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