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Platinum Play Casino FAQ

Win Big at Platinum PlayPlatinum Play Casino is a major online casino site we rate as highly recommended for Australian players.

Platinum Play provides hundreds of great casino games for players in Australia and around the world and is one of casinos in the Fortune Lounge Group, a coalition of casino websites that has been in operation since 2001.

Platinum Play combines a strong reputation with one of the largest selections of games around to give players an experience that is both safe and fun at the same time. For those interested in learning more, we’ve collected answers to some of the most common questions about Platinum Play Casino below.

What Software Do They Use?

Platinum Play uses the Microgaming software package to power all of the games in each version of their casino. Microgaming is one of the best software providers in the online gambling industry, and has been in operation since the beginnings of Internet gambling back in 1994. They provide software for well over 100 different gambling sites, and have produced several hundred games and some of the biggest progressive pokies in the business.

How Do I Connect to Their Casino?

There are two ways you can access the full Platinum Play Casino. First, you can choose to download the casino software application directly to your computer. This software package is designed for Windows users, but can also be used on Apple or Linux systems if you have emulation software or (in the case of Macs) utilise the Boot Camp functionality to run Windows on your computer. This software has the maximum range of games available, and is probably the most stable version of the casino. It’s also always free for new players to download the program.

Another option is the no download, instant play casino software. This Flash-based software can be accessed from any popular Web browser, regardless of the computer or operating system being used. This means you can use the casino without needing to install any programs, even from a computer other than your own. This version of the casino also features a wide selection of games – nearly as many as the downloadable casino, and sometimes a few games that are unique to the instant play version. Instant play suits players who may not want to install casino software on their computer, use a shared family computer or simply prefer to play via their favourite Web browser.

Can I Access the Site from My Mobile Phone?

If you have an iPhone or iPad using the iOS platform or a smartdevice that utilises an Android operating system, you’ll have no problem playing your favourite casino games anytime you want. Platinum Play Casino can be played on both phones and tablet devices and offers both games which can be downloaded to your device and a mobile-friendly casino version of their website that can be accessed from your smartphone’s web browser. Combined, these versions of the mobile casino offer access to hundreds of games, including many of the top pokies and table games Platinum Play has to offer.

Is Platinum Play Casino Legit?

Platinum Play casino has been in operation for a decade, during which time it has earned a reputation as a trustworthy and reliable casino site. Beyond its sterling reputation, Platinum Play is also accredited by eCOGRA, an industry watchdog that has certified their games as fair and their business practices as safe and secure for players.

In addition, Platinum Play Casino is fully regulated by the Maltese government. Platinum Play is licensed by the Lotteries and Gaming Authority of Malta, which offers oversight and regulatory authority for Platinum Play and hundreds of other gambling sites.

What Games Can I Play?

Platinum Play offers players a collection of over 400 different casino games. The majority of these are pokies in every type and style, from basic one-coin games that look like the old-fashioned pokies you may still see in some clubs to the most advanced five-reel video pokies around. These include some of the biggest progressive jackpots in the industry, including the multi-million dollar Mega Moolah jackpot, which consistently peaks over $1 million AUD.

You’ll also find just about every other casino game you’ve ever heard of – and plenty you haven’t – in the Platinum Play collection. You can play all of the most popular table games in the world, with games like blackjack coming in countless variations. You’ll also find that variety in the video poker selection, where there are not several different machines to choose from, but you’ll also be able to pick between single-hand and multi-hand play. Finally, games like keno and various scratch card games are a perfect way to enjoy a more relaxed gambling environment when you don’t want to worry about strategy or devote the time for a long session on a pokie.

What Banking Options Are Available?

If you want to make a deposit at Platinum Play, you’re in luck: the casino lists dozens of different ways to get money into your account. Of course, you can always use the standard credit and debit options that are available at virtually any website these days, but your options go far beyond that.

For instance, if you have an e-wallet account through a service like Neteller or Skrill (Moneybookers), you can make a deposit from your account (and also use it for processing withdrawals later on). Another great Australian-specific option is POLi, which works with the online banking interfaces of many major Australian and New Zealand banks to allow you to make direct deposits the same way you pay your bills. Even if your bank doesn’t support POLi, you may be able to make a standard bank or wire transfer to Platinum Play. Finally, some players prefer separating direct transactions from their bank accounts to their casino accounts using prepaid options like Ukash, several of which are also supported.

How Do I Contact Customer Service There?

Platinum Play operates a 24/7 customer support system that can be reached in a variety of different ways. First, there’s a live chat function available on both on their website and through the Platinum Play software. You can also choose to send customer service an email or call them using your phone or Skype. There’s even a specific number for English-language phone support from Australia (1-800-658460).

What Kind of Signup Bonus Do They Offer?

There are several new player bonuses you can choose from when you first sign up for your Platinum Play account. For instance, you can get a 100% matching deposit bonus worth up to $200 by using the promotional code PP100FREE. There are also several special deposit bonuses that are linked to certain deposit methods, though these are smaller than the first deposit bonus.

If you’d rather try to play without risking your own money at first, you can also receive $1,500 in free bets at Platinum Play casino that can be used over the course of a single 24 hour period. If you can make a profit, you can earn up to $100 that’s yours to keep at the end of the day!

What Other Promotions Are Available?

Platinum Play constantly rotates in new promotions to keep playing at the casino fresh and exciting. It’s a good idea to keep an eye on the promotions page to see what’s new on the site. There are also ongoing promotions such as the International Slots League that will give you the chance to win prizes by competing with players at Platinum Play and other Fortune Lounge Group sites.

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Platinum Play also participates in the Fortune Lounge Rewards program. This loyalty program allows you to earn points every time you make bets in the casino, with different games earning points at various rates. For every 1,000 points you earn, you can receive one dollar in cash back rewards. Loyal and high-volume players can earn rewards even faster, making those points even more valuable.

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