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Facial recognition coming to Melco

Thu, Apr 25, 1:28pm by Staff Writer

Real-time facial recognition at casinos in Macau and Manila operated by Melco Resorts and Entertainment will be upgraded to the latest generation of the biometric technology this year, GGR Asia reports.

The Asian casino promoter announced the upgrade as part of its Sustainability and Corporate Social Responsibility Report for 2018.

Melco says it was the first company in Asia to deploy facial recognition security systems at every entrance to its gaming facilities in Macau to assist with self-exclusion, and that it has since been refining the technology.

Melco is also reportedly seeking a licence to operate in Japan, where officials have considered facial biometrics among access control technologies for casinos.

The company report says that the MelGuard system is the first biometric intelligence system for responsible gaming, and that it complies with data privacy requirements.

Casinos around the world seek to prevent minors and self-excluding problem gamblers from entering their gaming facilities, and in Macau, new regulations introduced in December ban casino employees from entering them during off-work hours, according to the Prague Post.

The Post also reports that Brianchip has developed artificial intelligence technology that is used in Las Vegas casinos to perform automated tracking of dealer actions to detect mistakes.

GGR Asia reports that a representative of Macau’s Unitary Police Service said last month that deploying facial recognition around the city’s casinos could deter criminal activity in their vicinity.

Facial recognition tech works – NEC

Technology company NEC claims its facial recognition technology has successfully foiled an attempt by a problem gambler using disguises to try and gain entry to an Australian casino, CIO reports.

Casinos and clubs in Australia must provide the option for customers to self exclude themselves from a venue by law.

The law has been implemented as a way of supporting individuals whose gambling has become problematic.

During the self-exclusion process, a minimum ban period is agreed and a photo taken.

NEC said its ‘NeoFace’ technology was able to identify a man who had previously “self reported” and registered as a gambling addict from a CCTV feed covering the unnamed casino’s entry points.

The system “detected the man trying to enter the premises, even though he had previously requested he be turned away,” the company said.

“The man tried on two more occasions to gain entry by attempting to disguise his appearance. It didn’t work. Such was the accuracy of NEC’s technology, he was identified on each occasion and was turned away by staff,” NEC said.

Facial recognition systems are now becoming commonplace in most casinos, with NeoFace used in all of Australia’s major casino destinations according to NEC.

Technology used at The Star and Crown with mixed results

The Star in Sydney – the country’s second largest casino – is rolling out facial recognition enables cameras in high risk areas in coming months, according to a Daily Telegraph report.

The facial recognition cameras will be deployed in high-risk areas over the coming months and be able to match peoples’ faces to those held in a database of known offenders.

The Star’s surveillance chief Catherine Clark said: “it will also be incorporated into our customer service where we can recognise customers and welcome them back personally, telling them their favourite drink is waiting at the bar.”

As part of the upgrade, The Star is also getting new door alarms, ID scanners, infra-red night vision cameras and motion sensors.

“Surveillance here is a 24-hour, seven day a week operation. On a Saturday night we have 150 people working in our surveillance and security teams,” Clark added, saying that she gets her best ideas from “watching movies like Oceans 11.”

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