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New cashless pokies card to be introduced in Victoria

Fri, Feb 15, 12:33pm by Staff Writer

The Victorian Responsible Gambling Foundation has reported on recent changes that allow Victorian hotels and clubs to provide cashless gaming to their customers.

On January 30 2019, the Gambling Amendment (Cashless Gaming) Regulations 2019 introduced new regulations allowing non-cash gaming tokens to be made available at pokies venues.

On the same day, the Victorian Commission for Gambling and Liquor Regulation published technical standards for the operation of cashless gaming on pokies at Victorian clubs and hotels.

The new system allows for machines to accept both player tickets and gaming cards.

The Ticket-In or TI functionality is equivalent to a player inserting cash.

The Ticket-Out or TO functionality is equivalent to a player pressing the “collect” button and collecting credits from the machine.

TITO tickets can be redeemed for cash at a Credit Redemption Terminal or through the attendant at the cashier’s desk or by inserting the TITO ticket back into the machine as credits.

TITO tickets cannot be used at more than one venue and the maximum amount that can be stored on a ticket is $1,000.

A person may choose to use a cashless card when using pokies at a club or hotel.

In order to do so, the person must set up an account or ‘cashless wallet’ at the venue.

Cashless gaming cards must be the same cards used for state-wide pre-commitment and loyalty schemes associated with gaming.

Cards may be casual/anonymous or registered to a player and must be linked to an account or cashless wallet with a unique account number.

When the cashless card is inserted in a gaming machine, the person is given a choice to transfer none, all or some of the funds in the cashless wallet to the machine.

When a person chooses to cease gaming on the machine by pressing the “collect” button or removing their card, the machine must immediately transfer all credits on the machine to the cashless wallet.

This avoids a person leaving credits on the machine.

The maximum balance that can stored on a card is $1,000.

UK wants to ban credit card betting

While a new cashless system is coming into effect in Victoria, in the UK, the government is considering banning credit card gambling.

Culture Secretary Jeremy Wright is seeking “social responsibility” from all gambling companies as well as the banks.

He will meet with bankers and bookmakers to talk through the problem of players getting into debt using cash they don’t have.

The UK Gambling Commission may recommend banning the practice, but Mr Wright wants all banks to follow the examples of some of their colleagues in permitting card uses to disable spending on gambling through mobile apps.

The Royal Bank of Scotland, Santander, Lloyds and Barclays have all adopted this new approach of keeping customers away from risky gambling by allowing them to use mobile apps to forbid gambling transactions.

It is thought as much as 20 per cent of online gambling spend is through credit cards.

The move is part of a broader crackdown that will also lead to the government seeking to address slow progress on self-exclusion schemes, which are designed to help addicts opt out of betting.

The GamStop self-exclusion scheme has been a flawed project, with the system designed to help problem gamblers from betting.

The technology works by registering the personal details of problem gamblers and sharing this information among other betting sites.

The technology is inherently flawed however, with a change of the surname without other details such as an email or home address allowing customers access to the site.

This means addicts could still be bombarded with adverts, a problem that has been a common feature in the UK.

The UK Gambling Commission has been looking to prohibit or restrict credit card use since 2017 when it published its review of the state of the gambling industry in the country.


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