TITO system close in Victoria
The Victorian Commission for Gambling and Liquor Regulation announced the transition of pokies to a system that accepts and remits tickets.
Casino Aus reports that venues with gaming machines must now ensure their new systems are compliant with regulatory requirements and expectations.
The new ticket-in ticket-out (TITO) system is designed to rid the need for coins.
The Commission gave notice in December 2019 that the TITO functionality on gaming machines will be available soon.
The system will reduce the need for cash – specifically coins – with the use of barcoded tickets.
Players will be able to see a cashier or cash machine to redeem a ticket is simply take it from one machine to another to seamlessly continue play.
TITO systems have already been tested to make sure they connect with the Intralot Central Monitoring and Control System and be compliant with all Victorian technical standards.
Intralot will monitor TITO transactions just as it does with all other gaming machine transactions.
It is important to note that venues are not required to use TITO.
They may use TITO with all, none or some of their pokies.
The introduction is merely the process by which the venue operators can keep up with the latest technology and keep their machines current and player friendly.
Operators obliged to reset machines
Venue operators with gaming machines must find and coordinate with a third-party service to obtain TITO equipment.
There are no licensed services, however, that are already in complete compliance with VCGLR, so operators are tasked with vetting the companies.
They must work with the third part to ensure that all TITO systems are compliant.
In addition, venue operators must retain all documentation from those service providers.
All of the responsibility during this process is on the venue operator.
It is also important that the gaming machines are capable of using TITO technology.
Newer machines should have the technology to switch to TITO, but older ones may require modifications.
In the case of the latter, manufacturers and suppliers must all approve of the TITO conversion process.
Cashless concerns in SA
Most of the gaming reconciliation requirements for venue operators are the same for TITO recording and reporting as with coin-based machines.
One difference, however, is the need to conduct a master reset of the gaming machine upon the launch of the TITO system.
All metres must be recorded for financial and auditing purposes.
Operators must also monitor all tickets issued by the TITO system and coordinate them with hand-pay tickets.
All of them must be reviewed daily to ensure all players were paid correctly.
All unpaid tickets and unclaimed winnings must be paid to the State Revenue Office.
South Australia has been debating changing pokies to be able to accept banknotes in addition to coins.
And while many lawmakers and the Australian Hotels Association want the change, others have expressed concern.
The vast majority of South Australians – for our of five – believe that allowing banknotes in machines will inevitably increase the number of people with gambling addictions and the amount of gambling harm to society as a whole.
While South Australia continues those discussions as a bill awaits parliamentary action, some of those worries have spread to other parts of Australia.
Machines that use tickets instead of coins have led to similar concerns.
Machines in the Australian Capital Territory were approved by the government for TITO systems years ago, following similar moves by New South Wales and Queensland.