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Wynn Resorts responds to coronavirus

Fri, Mar 13, 4:14pm by Noah Taylor

Wynn Resorts’ Las Vegas properties have increased staff at buffet stations as part of preventative measures amid the coronavirus outbreak, which the World Health Organisation now classified as a pandemic.

Casino News Daily reports that Wynn Resorts, owner and operator of the Wynn Las Vegas and Encore casino resorts on the Las Vegas Strip said on Wednesday that it has undertaken a number of measures to protect guests and employees at its properties.

The casino operator said that high-traffic public areas would be sanitised more often, touch points such as handrails, elevator buttons and door handles would be cleaned multiple times throughout the day and slot machines and restaurant counters would be wiped down more regularly.

Wynn Resorts noted that The Buffet at its Wynn property will remain open.

However, the company has placed staff at each food station to serve guests so that they would not need to touch the utensils.

News about the buffet staying open emerged shortly after Wynn Resorts rival MGM Resorts International announced that it would close buffets at all of its Las Vegas casino resorts as a precaution.

In a letter to guests, Wynn Resorts chief executive officer Matt Maddox said that the company has also changed its reservation policies amid concerns over the spread of Covid-19.

Guests can cancel reservations in advance

Guests at Wynn Resorts’ Las Vegas properties can now cancel their hotel reservations 72 hours in advance without facing penalty if they book via the company’s website or directly calling the hotel.

Members of Wynn’s rewards program, Wynn Insider, can cancel their reservations 48 hours in advance, without facing penalty.

Reservations for performances at Wynn properties between Wednesday, March 11 and April 30 can, too, be cancelled with a full refund.

Mr Maddox said Wednesday that Wynn is “committed to doing everything we can to make Wynn and Encore a respite when you visit one of our resorts” and that they have raised their usual cleanliness and health safety measures so that guests “can count on us to be a travel leader in meeting the challenge of the coronavirus.

Wynn Resorts has also updated its employee sick leave policy to now offer staffers five days paid sick leave through mid-2020.

The revamped policy bans casino resort employees from working if they have transmittable respiratory diseases.

Staff members testing positive for Covid-19 would be placed on a medical leave of absence and would be paid throughout the course of their treatment.

According to Wynn spokesperson Michael Weaver, “five days ensures people have the ability to either recover from the cold or a regular flu or determine if they have something more serious, like the coronavirus.”

If a guest feels sick, they would be instructed to return to their room and get in touch with the front desk.

Trained staff would be sent to the person’s room to take their temperature and assess whether medical assistance would be required.

Hand sanitisers can be found throughout Wynn Resorts’ properties and employees are instructed to wash their hands regularly.

Casino dealers are told to wash their hands after every break they take before returning to gaming tables.

The coronavirus has infected more than 118,000 people and killed just under 4,300 globally.

There have been more than 1,200 cases in the United States.


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