Australia has never embraced tipping customs quite like the rest of the world. This is not because Aussies are innately stingy, but rather because the structure of our services industry differs somewhat compared to other developed nations. Here, retail and customer service employees – such as croupiers – are entitled to a much greater base wage than many of their counterparts abroad, and so they do not rely on tips to pay the bills. An excellent waiter or bartender will often get an extra reward for their efforts, but tipping is not a necessity here.
Contrast that with the United States, where retail and services workers would starve were it not for customers throwing a bit of cash their way. This applies to casinos as well; and while conditions can differ from State to State and venue to venue, most floor staff are brushing up against the minimum wage.
For example: in a middle-tier Las Vegas casino, a dealer would be lucky to scrape AUD $7 per hour from the house, but might take home upwards of $150 in tips for the night. Meanwhile, at Crown Casino in Melbourne, an entry-level croupier earns about $18 per hour, guaranteed, and the more experienced dealers can rake in as much as $30 an hour.